Questions To Ask Before Signing Up With An Internet Service Provider
Questions To Ask Before Signing Up With An Internet Service Provider

There are several things to consider when signing up with a new ISP. All aspects need to be considered before signing up to ensure that you do not sign a contract or agree to something that you are not happy with. Below are some of the typical questions that customers ask when they are wanting to sign up to a new internet service provider:

What type of internet connection do you provide? Is it Cable? DSL?

Answer: Depending on the internet service provider, you will be able to choose between Cable, DSL, Fiber-Optic or Satellite. Wifi (wireless) is also relevant as you will be accessing the internet on your phone from home.

What is the cost for installation?

Typical installation costs are between $50-$200. Additional costs may be incurred if needing to connect and configure with software. In this case it is usually around $100 extra.

Do I need to pay for installation plus the modem?

Yes, in most cases installation costs are on top of the modem or router costs.

Will I need a router?

If you want to connect multiple devices to the internet it is advisable to buy a router. This is your own responsibility to purchase. However, in some cases internet providers will provide you with a modem/router combined.

What are your different plans and rates?

On average, these are the costs for different internet speeds in the US:

  • 4 to 6 Mbps is $34.99
  • 30 Mbps is $54.97
  • 100 to 150 Mbps is $69.99

Plans can vary depending on your needs. You may wish to purchase a domestic plan, business plan or an entertainment plan for use with Netflix, Stan etc.

What speed is your internet service? What is your download and upload speeds?

These are the speeds in the US amongst the leading providers. Speeds can vary for download, anywhere between 49.78 Mbps to 125.53 Mbps. As for upload 7.49 Mbps to 15.26 Mbps.

If I want unlimited or a premium service how much extra will that be?

There are additional costs for unlimited or premium services, each provider’s fees are different. However typically it will you an additional $50 a month. Consult your provider for further details.

Do you have download limits?

Some providers have download limits, such as Comcast which is 1 TB. Other leading providers have no download limit.

What hours are your technical support open from? Do you have 24-hour technical support?

Leading providers have 24-hour telephone and chat support. Smaller providers vary.

Will you help me to configure my software?

Some providers have an additional service for customers who need their software configured at installation. Some do not offer this service and you will need to ring their technical support line.

Overall, choosing an ISP is complex task. However, if you use the questions listed above as a standard guide you will be able to work out whether the ISP will be a good fit for you. If you find that a provider is not suitable there are plenty of other options out on the market for you choose from.